100% Australian Operated
All client files and data are handled locally within Australia under strict Privacy Act guidelines.
Founded by a Former Centrelink Team Lead
Taking the Stress Out of Centrelink.
Australia's premier Centrelink concierge. Tell us who you are so we can guide you to the right support.
For Individuals & Families
We've got your back. Let's tackle the Centrelink maze together.
Between the endless paperwork, confusing rules, and spending hours on hold, dealing with Centrelink is enough to make anyone pull their hair out. Founded by a former Centrelink Team Lead, we take the heavy lifting completely off your plate. Put the kettle on, take a deep breath, and let us handle it.
Age Pension Applications
We gather, check and lodge everything, so your claim is right the first time.
Aged Care Means Testing
Clear, calm help with the forms and assessments for moving into care.
Nominee Services
Support for family members acting on behalf of a loved one.
Frequently Asked Questions
Got questions? We've got answers to help put your mind at ease.
For Financial Professionals
Scale your practice, not your admin.
CennoAssist is Australia's go-to behind-the-scenes Centrelink liaison service. We integrate seamlessly with your paraplanning team to manage end-to-end Centrelink and aged care reporting, so your advisers can focus on strategy, not sitting on hold.
Seamless Practice Integration
We work quietly behind the scenes as part of your paraplanning team.
Income & Asset Updates
Accurate income and asset reporting, handled end to end.
Dedicated Account Manager
One consistent point of contact who knows your practice and clients.
The Centrelink Challenge
For advisers, accountants, aged care specialists, and family offices, every client update can mean another round of complex government administration.
Hours on Hold
Average wait times exceed 40 minutes. That's billable time lost every single call.
Inconsistent Information
Different agents give different answers. It's frustrating and leads to costly mistakes.
Complex Legislation
Means testing, income reporting, asset thresholds, it's a maze of constantly changing rules.
Client Anxiety
Your clients worry about their payments. That stress reflects on your advisory relationship.
Full Centrelink Management
A Dedicated Centrelink Partner for Your Practice
We support financial advisers, accountants, aged care specialists, and family offices with complex Centrelink work, from applications and assessments to reporting and follow-up.
Age Pension & CSHC Applications
Aged Care Means Testing Assessments
Income & Asset Updates
Gifting & Deeming Adjustments
Centrelink Correspondence Nominee Setup
5+
Years Centrelink
Experience
Legislation Expert
In-depth knowledge
Simple Process
How CennoAssist Works
Getting started is easy. We've streamlined the entire process so you can offload Centrelink work in minutes, not hours.
01
Onboard Your Client
Simply provide us with client details and the required authority. We'll handle the Centrelink authorisation process.
02
Submit Updates
Send us the changes via our simple portal or email. Investment updates, income changes, asset adjustments, we handle it all.
03
We Do the Rest
We contact Centrelink, submit the updates, and keep you informed. You stay focused on advising.
Data Security & Privacy
Your clients’ sensitive information is protected through secure, Australian-based handling at every step.
Secure Data Handling
Bank-grade encryption and secure document transmission protocols for all sensitive financial information.
What Practices Say
Trusted by Professional Practices
Hear from professionals who rely on our Centrelink expertise every day.
"Strong Centrelink knowledge and a proactive, can-do attitude that has helped streamline our Centrelink processes, making them more efficient and effective."
Senior Wealth Adviser, Sydney
"Outstanding file noting that sets a great standard for accuracy and detail. The team always knows exactly where things stand."
Principal Accountant, Melbourne
"Consistently demonstrates excellent time management and organisational skills, ensuring everything is handled smoothly, even with a heavy workload."
Aged Care Consultant, Brisbane
Deep Legislation Knowledge
Comprehensive understanding of Social Security Act and related legislation.
Process Expertise
Know exactly how to navigate Centrelink's internal processes efficiently.
Dedicated Partner
Specialist Centrelink support that works as an extension of your professional team.
Accuracy Guaranteed
Correct information submitted first time, every time. No costly errors.
About CennoAssist
Built on Centrelink Experience
Built by a former Centrelink Team Lead with 5+ years of internal experience navigating means testing, Age Pension rules, and aged care assessments.
I know how to get things done quickly and correctly. I understand the means testing rules inside and out, the reporting requirements, and the most efficient ways to communicate changes.
CennoAssist was born from a simple observation: financial advisers, accountants, aged care specialists, and family offices should not lose hours navigating government bureaucracy when they could be serving clients and growing their practice.
Let CennoAssist handle Centrelink while your practice focuses on its clients.
Frequently Asked Questions
Everything you need to know about partnering with CennoAssist for your Centrelink workflow.
Need info to share with your partners or practice manager? Request our 1-Page Service & Workflow Guide (PDF) when you submit an enquiry.
Ready to Reclaim Your Time?
Let's uncover how CennoAssist can simplify your Centrelink workflow.
Send us an enquiry and we'll:
Map out your current Centrelink admin challenges
Explore how our 5+ years of Centrelink Service Centre experience can save your firm time
Review exactly how CennoAssist handles forms, calls, and follow-ups seamlessly
Determine if we're the right fit for your practice, no pressure either way
Perfect for professional practices ready to spend less time on hold and more time with clients.
Submit an Enquiry
Fill out the form and we'll respond within two business days.